VETPARTNERS is launching one of the first dedicated in-house training programmes for veterinary receptionists.
Receptionists across all of our UK practices will be able to benefit from the new Client Experience Programme which is aimed at enhancing customer experience and skills in areas like customer service and communication.
The innovative training, which will be run by VetPartners Business Support Managers, will be held both online and in person across all UK regions and there has already been an enthusiastic response from receptionists wanting to participate.
The programme will support front of house teams on communication, as well as ensure awareness of the vital role receptionists play in attracting and retaining clients and communicating about services available so clients receive the best possible care for their pets, horses or livestock.
VetPartners Group Director of Training and Development Fiona Nichol, pictured right with Tower Vets receptionist Laura Moynihan, said: “We know how vital our front of house teams are and the important role they play in our practices, so we want to ensure they are fully supported in their role.
“The benefit of an excellent client experience cannot be underestimated, and our receptionists are the first point of contact in a practice. They are also the people who help to bond clients to the practice by providing a great service.
“The care of clients, the care of patients and the care of each other comes above all else at VetPartners, and this new programme will support receptionists to provide the best quality of service available as well as support them with any challenges.
“As our clients’ needs are evolving, it is important our receptionists are given an opportunity to develop in the role and understand these changing needs. We also want to provide an opportunity for receptionists across the group to collaborate with each other as having a network to share ideas and discuss ways of working is really helpful.”
Eight veterinary nurses took part in a pilot of the programme in April and the training gets underway in earnest on May 1st with the first module.
The new programme is just one of the ways VetPartners supports receptionists to thrive in their role. Some 1,500 of their receptionists have had their membership of the British Veterinary Receptionist Association (BVRA) funded by VetPartners.
We also run two training platforms and events for receptionists called Senior Receptionists Thrive and Client Matters, but the Client Experience Programme is the first bespoke training run in-house for receptionists.
For media enquiries, please contact Amanda Little, VetPartners PR and Communications Director, at [email protected] or 07970 198492
